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Frequently asked questions (FAQ)

Answers to the most common questions about CallUp.

📋 General questions​

I can't see a module​

The modules shown depend on your access: Members and Categories for the president and managers, Club for the president only, Children for staff and parents. See Roles and access. Contact the president if you think you need another access level.

I didn't receive my access email​

  1. Check your spam / promotions folders.
  2. Check with a manager that your email address is spelled correctly on your profile.
  3. Wait a few minutes; delivery can be slow.
  4. If nothing arrives, use "Forgot password?" on the login screen with your address: you will get a link to set a password.

Who can I contact for help?​

  • Everyday use: a club manager.
  • Access, roles, account: the president or a manager.
  • Technical issue: the president, who can contact CallUp support.

Can I use CallUp on my phone?​

Yes: CallUp runs in the browser of your smartphone, tablet or computer, and can be installed as an app. Push notifications work on all these devices once allowed.

How do I change the language?​

CallUp is shown in your browser's language (French or English). There is no language setting inside the app.

📅 Event questions​

What is the difference between an event and a call-up?​

  • Event: an open invitation to collect answers (present / absent).
  • Call-up: the final selection of players, chosen among those who answered present.

The manager first creates the event, then the call-up once answers are in.

How do I answer an event?​

From the dashboard (main card or "To confirm" block) or from the Events module, click Present or Absent. The answer is saved immediately. See the Player guide.

Can I change my answer?​

Yes, at any time: click the other button. If you were already called up and can no longer come, tell a manager.

When should I answer?​

As early as possible. CallUp has no answer deadline, but managers build the call-up from the answers already given.

Why can't I see an event?​

  1. It targets a category you don't have: check your category with a manager.
  2. You have no category: you are pending membership and invited to no event.
  3. Your account was deleted (deactivated): contact a manager.

🎯 Call-up questions​

I can see a line-up but can't edit it​

That's expected: the line-up is visible to everyone (players, parents) read-only on the call-up page. Only the president and managers can edit it.

How do I add a call-up to my calendar?​

  1. Open the call-up.
  2. Click "Add to calendar": an ICS file is downloaded.
  3. Open or import it into your calendar (Google Calendar, Outlook, Apple Calendar…).

The file is not synced: if the location or time changes, download it again.

Why can't I see my position in the line-up?​

  1. The line-up isn't ready yet: no player has been placed on the field.
  2. You are not called up for this match.
  3. The event is not a match: line-ups only exist for matches.

Where are my past call-ups?​

In the Call-ups module. The list shows Upcoming call-ups by default: choose Past in the date filter, then use the search box to find an event.

👨‍👩‍👧 Parent and child questions​

How is my child called up?​

  1. The president or a manager creates the child profile and links you as the parent.
  2. A tab with your child's name appears on the Events and Call-ups pages.
  3. You receive notifications for events targeting your child's category.
  4. You answer on behalf of your child (present / absent).
  5. The manager can then call them up.

See Managing child profiles.

I'm a parent but can't see my child​

Their profile doesn't exist yet, or you are not linked to it. Only the president and managers create child profiles: contact them.

I get notifications for my child, is that normal?​

Yes. They start with "For [First name] — …" and concern your child's events and call-ups. To stop them you have to remove CallUp's notification permission in your browser, which also stops your own notifications.

What happens when my child turns 15?​

You can request the migration of their profile to an autonomous player account with their own email address. The president or a manager approves the request. See Migration to a player account.

👥 Member questions​

How do I add a new member?​

Only the president and managers add members:

  1. Members → Add member;
  2. First name, last name, email, photo, access (Player or Manager), categories and, if needed, the Parent switch;
  3. "Add member": an email with the credentials is sent automatically.

The "Parent" status can be changed later from the member's profile. See Managing members.

A new member didn't receive their access email​

  1. Check the spelling of their address on their profile (fix it if needed).
  2. Ask them to check their spam folder.
  3. There is no button to resend the email: the member can use "Forgot password?" with their address to set a password.

Can I delete a member?​

Yes. "Delete" deactivates the member:

  • they can no longer log in and disappear from lists;
  • their history is kept (events, call-ups, line-ups);
  • there is no button to reactivate them.

A manager can only delete players and parents; nobody can delete another president.

How do I edit a member's details?​

Members → Edit: first name, last name, email, photo, access, categories and Parent status. Phone and address are filled in by the member in their own settings.

⚙️ Settings and account questions​

How do I change my password?​

  1. Avatar menu → Settings → Security tab;
  2. Enter the new password and confirm it;
  3. Click "Update password".

See Managing your account.

How do I change my email address?​

Avatar menu → Settings → Profile, edit the Email, then "Save changes". The new address will be your login next time.

How do I manage my notifications?​

CallUp sends push notifications. There are no notification preferences inside the app:

  • to turn them on, accept "Enable notifications?" and then the browser prompt;
  • to turn them off, remove the permission in your browser or phone settings.

CallUp sends no emails for events and call-ups.

How do I switch to dark mode?​

Use the sun / moon toggle in the application header.

🐛 Troubleshooting​

I can't log in​

  1. Check your email address and password (mind the capital letters).
  2. Use "Forgot password?" to reset it.
  3. If your account was deleted (deactivated), contact a manager.

The page doesn't load properly​

  1. Refresh the page.
  2. Clear your browser cache.
  3. Try another browser (Chrome, Firefox, Safari, Edge).
  4. Check your internet connection.
  5. Log out and back in.

I see data that isn't up to date​

The dashboard, call-ups and line-up update in real time. If they don't, refresh the page or check your connection.

My line-up isn't saving​

Every move is saved immediately. If a placement disappears:

  1. Check that the call-up is a match;
  2. Check that you are the president or a manager;
  3. Check your internet connection, then refresh the page.

📞 Need more help?​